A multidimensional product management leader with extensive expertise delivering customer focused digital solutions. His record demonstrates the ability to surpass aggressive business objectives while implementing unique solutions that deliver exceptional user satisfaction. Skilled at conveying complex product strategies, evaluating market feedback, identifying project metrics and interpreting data. With a hands-on knowledge of Agile and Lean methodologies, as well as strong UI/UX design experience, he delivers fast, effective solutions.
Innovative Leadership
Spearheaded definition, rollout, management and updates to Amtrak’s iPhone, Android and Windows phone applications, representing 12 million customer downloads, one million monthly active users and $350M in annual revenue.
Agile Methodology
Led mobile team in defining and prototyping an Agile work environment within Amtrak – first Agile team solution at Amtrak.
Leading-Edge
Hired as the first mobile expert at Amtrak. Defined and promoted mobile customer experience while delivering customer preferred platform for electronic tickets and train status.
Product Lifecycle
Piloted physical design and creation of unique mobile handsets for use with satellite networks – earned US patent for new product design.